Confident Communication – Handling Challenging Calls

£365.50

Course Overview

Enhance your ability to manage difficult interactions with our focused course on handling challenging calls. Designed for professionals in service-oriented roles, this course equips you with essential skills to defuse aggression and maintain control.

Course Highlights:

Understanding Anger: Discover the core triggers of anger and how they manifest during support calls. Learn to anticipate and de-escalate confrontational situations.
Practical Techniques: Engage in hands-on workshops to handle aggressive and abusive callers effectively. Master strategies to protect your well-being and manage stress during challenging interactions.
Special Focus on Mental Health: Gain insights into dealing with callers experiencing mental health issues.

By the end of this course, you’ll have the confidence and skills to handle even the most challenging calls with professionalism and composure. Join us and transform your communication approach to enhance your performance and well-being.

This concise promotional description highlights the key benefits and content of the course, making it attractive to potential customers.

Course

Confident Communication – Handling Challenging Calls

Venue
41 Whitehall, 3rd Floor, Whitehall House, London SW1A 2BY

Date
14th February 2025

Cost

£365.50

Book Now

Contact Us

0207 930 8208
enquiries@parli-training.co.uk

Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY

Testimonials

Attendee from The UN International Criminal Tribunal Court for Former Yugoslavia

“The course gave excellent insights into this highly specialised skill. I would highly recommend this course to anyone faced with the challenged of writing for others.”

Attendee from Germany based at the European Central Bank

“Well structured, prepared and delivered”

Attendee from the BMA

“The Course was very thorough and gave a good overview on how to influence proceedings in Westminster”

Attendee from the Executive Team at Southampton University

“Excellent interactive course. Feel that it was a valuable use of a day”

Attendee from Labour MP 's constituency office on the Remaining safe personal safety for caseworkers course

“Overall a very useful course. Great to meet other colleagues who deal with similar events and have a chance to discuss issue in a confidential environment and discuss serious matters in a relaxed atmosphere”

Attendee from Amnesty International

“Very good. All the trainers were extremely knowlegdeable, received alot of information.”

Attendee from The Environment Agency

“The course was great with excellent speakers and really useful practical exercises.”

Attendee from Epilepsy Action

“The content of the course was really excellent and I definetly recommend it to others in my organisation. At first I didin't think it could be worth the money! (a Yorkshire view) but it was!”

Delegate from Deutsche Bank comment on the Advanced Speech Writing course

“Very useful course, well done on the choice of speakers and practical guidance on the implementation of strategic ideas.”