Practical Office Management Skills 7 – Effective Letter Writing – Parliamentary

£425.00

Course Overview

Empower your team with the essential skills to handle inquiries and compose effective responses with our comprehensive letter writing course. Designed specifically for public-facing staff, this workshop equips you with the tools to manage sensitive and complex issues with empathy and professionalism.

Course Highlights:

Template Creation: Learn to develop templates for efficiently managing a high volume of inquiries via mail and email.
Writing with Compassion: Gain insights into crafting responses with empathy, especially when addressing sensitive topics.
Managing Difficult Cases: Techniques for delivering diplomatic responses, even in situations with negative outcomes.
Practical Application: Hands-on exercises and case studies ensure practical learning and skill application.

''I thoroughly enjoyed the course. Had plenty of time to go through all of the materials and discuss them in more depth. It was reassuring to know that I am doing what I should be, but equally after attending this course, I now have much more confidence in my ability to write difficult responses and deal with cases in which my MP cannot assist .''

Peter Rout, The Office of Philippa Whitford MP

Elevate your office’s communication standards and ensure your responses reflect professionalism and empathy.

Why Attend?

Enhanced Skills: Build confidence in writing and responding to diverse inquiries effectively.
Expert Guidance: Learn from experienced professionals in parliamentary office management.
Immediate Impact: Acquire actionable strategies to improve response quality and customer satisfaction.

Who Should Attend?

This course is ideal for public-facing staff, parliamentary assistants, and anyone responsible for managing correspondence and inquiries on behalf of an MP or parliamentary office.

Secure your place now to enhance your letter writing skills!

Contact Us

0207 930 8208
enquiries@parli-training.co.uk

Parli-training
Whitehall House
41 Whitehall
London
SW1A 2BY

Testimonials

Attendee from The UN International Criminal Tribunal Court for Former Yugoslavia

“The course gave excellent insights into this highly specialised skill. I would highly recommend this course to anyone faced with the challenged of writing for others.”

Attendee from Germany based at the European Central Bank

“Well structured, prepared and delivered”

Attendee from the BMA

“The Course was very thorough and gave a good overview on how to influence proceedings in Westminster”

Attendee from the Executive Team at Southampton University

“Excellent interactive course. Feel that it was a valuable use of a day”

Attendee from Labour MP 's constituency office on the Remaining safe personal safety for caseworkers course

“Overall a very useful course. Great to meet other colleagues who deal with similar events and have a chance to discuss issue in a confidential environment and discuss serious matters in a relaxed atmosphere”

Attendee from Amnesty International

“Very good. All the trainers were extremely knowlegdeable, received alot of information.”

Attendee from The Environment Agency

“The course was great with excellent speakers and really useful practical exercises.”

Attendee from Epilepsy Action

“The content of the course was really excellent and I definetly recommend it to others in my organisation. At first I didin't think it could be worth the money! (a Yorkshire view) but it was!”

Delegate from Deutsche Bank comment on the Advanced Speech Writing course

“Very useful course, well done on the choice of speakers and practical guidance on the implementation of strategic ideas.”